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Need more databases, documents or storage? Please contact us and we can discuss your requirements.
keep.works makes the process of moving your data away from IBM Notes and Domino faster and easier than ever.
Simply upload your Notes database to keep.works, and keep.works will convert it and allow you to keep on working as before, but on a secure, modern, cloud-based platform.
keep.works supports standard Notes databases including Teamroom, Discussion, Document Library and Personal Directory, as well as custom Notes applications.
Your developers can easily work with any data that you upload to keep.works to integrate with other platforms and applications. Find out more...
keep.works is built on LDC Via.
Last updated 1 April, 2015.
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the http://keep.works website (the “Service”) operated by LDC Via Limited (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Our Service allows you to upload, post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.
You represent and warrant that: (I) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password and API Key that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorisation, or a name that is otherwise offensive, vulgar or obscene. You expressly agree that we cannot be held liable for any loss or damage arising out of any misrepresentations you make in this regard.
The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of LDC Via Limited and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of LDC Via Limited.
Our Service may contain links to third-party web sites or services that are not owned or controlled by LDC Via Limited.
LDC Via Limited has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that LDC Via Limited shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Payment for LDC Via services shall be at prices and under terms stated on the LDC Via website, or as otherwise stated or quoted by LDC Via from time to time. All prices are exclusive of taxes (VAT or otherwise), which may or may not be added to the price, depending on applicable law and the legal residence of the Customer.
LDC Via is entitled to adjust the prices, functionality and limitations of the Service from time to time. Adjusted prices shall take effect upon any subsequent term of the Service. In the case where the adjustment will trigger a change in Service Tier, and/or a change in price, LDC Via will try to give the Customer 30 days notice in writing.
Payment shall be made automatically by charges assessed against the Customer’s credit card or by other designated payment method, as noted on the LDC Via website, or as otherwise instructed by LDC Via from time to time.
In case of non-payment for any reason or any violation of these Terms and Conditions, LDC Via shall be entitled—without liability—to immediately bar Customer's access to the Service and bar access to the service in question, and to terminate Customer’s account.
In case of termination of account, LDC Via reserves the right to impose a reconnection fee in the event Customer requests to resume access to the Service. Customer agrees and acknowledges that LDC Via has no obligation to retain Uploaded Data and that such Uploaded Data may be irretrievably deleted if the account is 30 days or more delinquent.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
You agree to defend, indemnify and hold harmless LDC Via Limited and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the Service.
In no event shall LDC Via Limited, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorised access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
LDC Via Limited its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
Without limiting the generality of the foregoing and notwithstanding any other provision of these terms, under no circumstances will LDC Via Limited ever be liable to you or any other person for any indirect, incidental, consequential, special, punitive or exemplary loss or damage arising from, connected with, or relating to your use of the Service, these Terms, the subject matter of these Terms, the termination of these Terms or otherwise, including but not limited to personal injury, loss of data, business, markets, savings, income, profits, use, production, reputation or goodwill, anticipated or otherwise, or economic loss, under any theory of liability (whether in contract, tort, strict liability or any other theory or law or equity), regardless of any negligence or other fault or wrongdoing (including without limitation gross negligence and fundamental breach) by LDC Via Limited or any person for whom LDC Via Limited is responsible, and even if LDC Via Limited has been advised of the possibility of such loss or damage being incurred.
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the service.
LDC Via makes use of session cookies together with cookies used to generate anonymous usage statistics via Google Analytics. Note that this analytics cookie does not provide tracking capabilities. You can opt-out of Google Analytics’ data collection if you wish: Google Analytics Opt-out Browser Add-on.
You agree that these constitute part of the terms.
If you have any questions about these Terms, please contact us.
Last updated 1 April, 2015.
This Service Level Agreement (“SLA”) between LDC Via Limited (“LDC Via”), and the user (“Customer”) of LDC Via’s services (“Services”) sets forth the service level terms and conditions and is an integral part of the Agreement. This SLA defines the terms of Customer’s responsibility with respect to the Services that LDC Via provides and Customer’s remedies in the event that LDC Via fails to meet these Service Commitments. This SLA and the SLA Credits set forth herein represent LDC Via’s sole obligation and Customer’s sole remedy for failure to meet such Service Commitments. This SLA does not apply to the availability of Third Party Services (TPS) which are subject to the TPS Agreements. The SLA is binding only on the Customer and LDC Via and does apply to any Third Parties, including Customer End Users.
Definitions. The following are definitions of capitalised words used in this Agreement:
“Agreement” The Customer’s use of and access to Services is governed by the Terms of Services (“TOS”), Service Level Agreement, Privacy Agreement, Acceptable Use Policy, any other documents referenced herein (collectively, the“Agreement”).
“Business Hours” means 9:00 a.m. to 6:00 p.m. (UK time), Monday through to Friday, and, notwithstanding the foregoing, does not include times during Service Maintenance.
“Service Maintenance” means LDC Via’s maintaining of the Service including software. Service Maintenance includes, without limitation, database index rebuilding, hardware upgrades, software upgrades, and network upgrades, as applicable.
Data Retention. LDC Via shall make full backup copies of each database on a plan determined by the Customer’s service tier:
In addition, LDC Via retains copies of API log files for at least sixty (60) days
Service Availability - General. LDC Via’s goal is to provide Service Availability twenty-four hours per day, seven (7) days per week (referred to as “24x7 Availability”)except during times of Service Maintenance as set forth in Section 3e herein. However, the parties recognse that 24x7 availability is only agoal, and LDC Via cannot represent or guarantee that such goal can be achieved.
Service Availability Level Goals. LDC Via shall use reasonable efforts to achieve the target Service Availability Goal of 99.9% network uptime except during scheduled Service Maintenance (“Service Commitment”). Notwithstanding the foregoing, Customer recognises that the internet is comprised of thousands upon thousands of autonomous systems that are beyond the control of LDC Via. Routing anomalies, asymmetries, inconsistencies and failures of the internet outside of the control of LDC Via can and will occur, and such instances shall not be considered any failure of the 99.9% network uptime. Whilst Customers are free to monitor network uptime on their systems and other monitoring services, LDC Via proactively monitors network uptime and the results of these monitoring systems shall provide the sole and exclusive determination of network uptime.
Response Time to Error. LDC Via has internal notification tools for service problems. Additionally, Customers may report problems to LDC Via Support. Once notified LDC Via Support will respond as per the details below.Note that these guidelines specify the time to begin investigation of the problem, not the length of time within which such problem will be resolved.
Fair Use Policy. LDC Via employs a fair use policy whereby a Customer consistently exceeding document, data or service call limits forming part of their selected service tier may have their account suspended. Alternatively, LDC Via may send an email requesting a reduction in usage. If Customers do not act upon notifications we reserve the right to end service contracts following account suspension. LDC Via also reserves the right to modify the fair use policy at any time.
The parties agree that LDC Via shall provide Service Maintenance, which may cause errors. LDC Via shall use commercially reasonable efforts to limit Service Maintenance to two (2) hours per month. LDC Via shall notify named Customer contact by email prior to performing any Service Maintenance which LDC Via predicts will cause a severe issue outside of standard Service Maintenance Times.
LDC Via shall attempt to schedule Service Maintenance during the times as specified in Table 1 – Service Maintenance Times. However, the parties agree that it may be necessary for LDC Via to perform Service Maintenance during times other than those specified in Table 1, and LDC Via reserves the right to perform Service Maintenance during times other than those specified in Table 1.
Table 1 – Service Maintenance Times
Service Maintenance Times (Day)
Service Maintenance Times (Hours)
Monday to Friday
8pm to 4am (UK)
12pm to 12am (UK)
12pm to 12am (UK)
Disclaimer of Actions Caused by and/or Under the Control of Third Parties. LDC Via does not and cannot control the flow of data to or from LDC Via’s network and other portions of the internet. Such flow depends in large part on the performance of internet services provided or controlled by third parties. At times, actions or inactions of such third parties can impair or disrupt customer’s connections to the internet (or portions thereof). Although LDC Via will use commercially reasonable efforts to take actions it deems appropriate to remedy and avoid such events, LDC Via cannot guarantee that such events will not occur. Accordingly, LDC Via disclaims any and all liability resulting from or related to such events.
Limitations. LDC Via cannot assume responsibility and shall not be liable for any impacts on Service Availability due to (i) any requests for non-standard environment or Customer machine access; (ii) any downtime caused by Customer-produced code; or (iii) any changes to the Service by parties other than LDC Via. LDC Via will make reasonable efforts to ensure that Service changes do not affect customers.
LDC Via reserves the right to change this SLA at any time, and without notice.
Financial Penalties for SLA Violations
In the event that LDC Via fails to meet the guarantee stated above (excluding Service Maintenance during the windows described in Section 3e), the Customer may submit an SLA Claim. Following a valid SLA Claim, LDC Via will credit 5% of the Customer monthly service Fees for each sixty (60) minutes of network downtime experienced up to 100% of the monthly service Fee for those Services affected (“SLA Credits”).
All SLA claims should be communicated via the LDC Via Support facility (or an email to firstname.lastname@example.org) within seven (7) days of the incident. The notice must include all relevant information, including service name, IP address, full description of the incident, and any logs (if applicable). All SLA credits will be issued as credits against future invoices for services.
In order to qualify for SLA Credits, Customer must be current on all payment obligations, and not be in violation of the terms and conditions, fair use policy or any other policies and procedures of this Agreement.
No SLA Credits will be given for service interruptions: (i) caused by the action or failure to act by Customer , (ii) due to failure of any equipment or software provided by Customer, (iii) which are the result of scheduled maintenance, (iv) due to a force majeure event, (v) for which Customer is entitled to a SLA Credit for the same or contemporaneous Service Commitment failure or (vi) resulting from Customer’s breach of the Terms of Service, Acceptable Use Policy or any other policies and procedures of this Agreement.
Total cumulative SLA Credits during any given month shall not exceed the Customer monthly fee for those Services affected.
Primary incident-reporting, where your service tier includes online support, is done via our Customer Ticketing System (powered by Zendesk). Through this system you have access to all tickets on your account, both open and completed, both current information and historical. We prioritise tickets by severity, so for example issues where a site is completely unavailable will be processed before tickets where a site is slow, and those before general questions about our service or general advice covering the software offered inside LDC Via. Shown below is a guide to the LDC Via Severity Levels:
Ticket Response Goals
Level 1 - Emergency
Production services are down, business operations severely impacted with no workaround; or a security issue.
Within 30 minutes during our Business Hours, and except as otherwise provided herein, we guarantee response within 8 business hours. Note that these guidelines specify the time to begin investigation of the problem, not the length of time within which such problem will be resolved.
Level 2 - High
Production services are operational but significant disruption of business operations; no stable workaround.
Within one hour during our Business Hours, and except as otherwise provided herein, we guarantee response within 8 business hours.Note that these guidelines specify the time to begin investigation of the problem, not the length of time within which such problem will be resolved.
Level 3 - Medium
Issues causing moderate to low business disruption with a Production service, or any issue for which there is a stable workaround available.
Within 2-hours during our Business Hours, and except as otherwise provided herein, we guarantee response within 8 business hours.Note that these guidelines specify the time to begin investigation of the problem, not the length of time within which such problem will be resolved.
Level 4 - Low
Production service is operational; no significant disruption of business operations; issues with little time sensitivity such as general questions
Within 4-hours during our Business Hours, and except as otherwise provided herein, we guarantee response within 8 business hours.Note that these guidelines specify the time to begin investigation of the problem, not the length of time within which such problem will be resolved.
Internally, our support team, and the processes we use therein, change over time as we grow and as we learn how to better serve our customers, and therefore they are not documented here.
The goal of the support Team is to provide specific support around the features and functionality of the LDC Via platform itself, included but not limited to the installation, back-up, deletion, or other techniques, features and processes used by LDC Via. Any other support offered (e.g. in assisting a Customer with their own technology utilising LDC Via services) are offered on a “best endeavours” basis.
Service status can be tracked at status.ldcvia.com.
For any customer-specific communications about site issues, security issues, scalability issues, and similar, we will use the contact information we have on file for you.